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Information Systems and Information Habits (Observation Study and Clients Survey)
GESIS Data Archive, Cologne. ZA0965 Data file Version 1.0.0, https://doi.org/10.4232/1.0965
Abstract: The two-part data set contains
1. The judgement on contact with government offices and their forms
from the view of the citizens and
2. Observations about contacts between client and employees in government
offices.
Topics: 1. Through written client survey it was determined: adviser in
filling out applications for government offices; judgement on
difficulties and clarity of the form; ununderstandable question
formulations; extensive judgement on the conduct and readiness for
action of the official in charge; earlier contact with government
offices in the same matter; judgement on the pr ... more
Methodology
Date(s) of Data Collection: 01.1978 - 03.1978
Geographic coverage: North Rhine-Westphalia (DE-NW), Cologne
Universe: Administration clients with German Citizenship
Number of Units: 1780
Sampling Procedure: The sample of government office clients of German nationality is
divided in three:
1. Card file selection of clients who in 1977 had filed a new
application for welfare, housing benefit, earnings-related
unemployment benefit or unemployment benefit or medical
rehabilitation (with the AOK);
2. Cluster sample of persons who were observed during ... more
Mode of Data Collection: Written survey and Beobachtung
Data Collector: Institut fuer angewandte Sozialforschung, Universitaet zu Koeln
Analysis System(s): -
Number of Variables: -
Notes: The current data set contains three different data groups: 1.
respondents who also were observed concurrent with contact with
authorities; 2. persons who were only observed and did not carry out
the desired return of the questionnaire 3. persons who were not
observed during contact with authorities but received a questionnaire
from the civil servan ... more
Bibliographic information
Principal Investigator/ Authoring Entity, Institution: Bick, Wolfgang - Institut für angewandte Sozialforschung, Universität zu Köln | Müller, Paul J. - Institut für angewandte Sozialforschung, Universität zu Köln
Publication year: 1978
DOI: 10.4232/1.0965
Study number: ZA0965
Publisher: GESIS Data Archive
Versions
Current Version: 1.0.0, 2010-04-13, https://doi.org/10.4232/1.0965
Version history: ... more
Reference publications
Publications: Bick, Wolfgang; Müller, Paul J.:
Informationssysteme und Informationsverhalten: Soziologische Grundlagenforschung für eine Informationspolitik.
Eggenstein-Leopoldshafen: Fachinformationszentrum Energie, Physik, Mathematik 1979.
| Bauer, Henning:
Die Übersetzung des Alltags in Verwaltungskategorien: Beobachtungen in lokalen Leistungsverwaltunge ... more
Study group:
GESIS Community Data | show all hits of the group
GESIS Community Data contains German and international research data that have been specially prepared for secondary analysis and academic teaching. These are studies that have been donated to GESIS by the scientific community and are processed by us in the spirit of open science. The collection constantly expands and contains data from six decades ... more
GESIS Community Data | show all hits of the group
GESIS Community Data contains German and international research data that have been specially prepared for secondary analysis and academic teaching. These are studies that have been donated to GESIS by the scientific community and are processed by us in the spirit of open science. The collection constantly expands and contains data from six decades ... more
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